Shipping & Returns
- What is the shipment processing time?
- How will I know when my order ships?
- What shipping options are available?
- Do you ship to P.O. boxes, APO/FPO addresses?
- Do you ship outside of the USA? If so, what are your International Shipping Policies?
- What if my order is lost or damaged during shipment?
- Do you take returns or exchanges?
Q: What is the shipment processing time?
All in-stock items are typically shipped within 72 hours, however due to the high demand for our LED Buggy Whip® antennas, there can be delays. Once the order is shipped an additional email will be sent with the tracking information. Please contact us if you have any questions or concerns, as it is our team's goal is to meet and exceed your expectations and we are available to help.
Q: How will I know when my order ships?
Once the order is shipped an email will be sent with the tracking information to the email address provided at checkout.
Q: What shipping options are available?
Orders placed through our website are shipped via USPS or UPS. If you have other shipping needs, please contact us to place your order outside of the website and we can help with other shipping arrangements.
Q: Do you ship to P.O. boxes, APO/FPO addresses?
Orders placed through our website are shipped via USPS or UPS. UPS does not deliver to P.O. boxes or APO/FPO addresses, however USPS does. If you have other shipping needs, please contact us to place your order outside of the website and we can help with other shipping arrangements.
Q: Do you ship outside of the USA? If so, what are your International Shipping Policies?
Yes, we do ship outside of the USA.
All orders placed through our website, including internationally, are shipped via USPS or UPS. However, if you would like to arrange another shipping method please contact us to place your order outside of the website and we can help with making a different arrangement.
Please be aware that any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
Q: What if my order is lost or damaged during shipment?
Please note; once the order is shipped, risk of loss or damage will pass to Buyer upon Seller’s delivery of the Products to the carrier for shipment. We are not responsible for lost or damaged merchandise once the product has shipped.
Q: Do you take returns or exchanges?
All returns and exchanges will be considered; however, we must be contacted in writing with the request and only after our written acknowledgement of the request can an item be returned to us. Please fill out a Return Merchandise Authorization to submit your request. All items that are unopened and unused are acceptable for return or exchange. Any products that are used or open are subject to consideration for return or exchange only after we have inspected the condition of the item. Returned items may have the possibility of a restocking fee.
If an item needs to be returned or exchanged the shipping fees are the customer's responsibility.
