All returns and exchanges will be considered; however, we must be contacted in writing with the request, and only after our written acknowledgment of the request can an item be returned to us. Please fill out this Return Merchandise Authorization to submit your request. All items that are unopened and unused are acceptable for return or exchange. Any products that are used or open are subject to consideration for return or exchange only after we have inspected the condition of the item. Returned items may have the possibility of a restocking fee. If an item needs to be returned or exchanged the shipping fees are the customer's responsibility.